WalkieDoggie

Help, feedback, and account controls

WalkieDoggie Support

Contact us about an app issue, send general feedback, request a feature, or manage deletion of your WalkieDoggie account and data.

How can we help?

For app problems, account assistance, general feedback, or feature requests, email makshuekwan@gmail.com or use the form below to prepare an email.

Including your device model and app version may help us investigate.

Delete your WalkieDoggie account

Account deletion permanently closes your account and removes account data associated with it, including:

  • Account profile and dog profiles.
  • Walks, GPS routes, explored-map history, route marks, and statistics.
  • Photos, memories, map snapshots, and uploaded profile images.
  • Friends, acquaintances, requests, contacts, likes, and shared content.
  • Collections, badges, stickers, marker frames, and Bone Note balance.
This action cannot be undone. Some security, transaction, legal-compliance, and backup records may be retained for a limited period where required.
Send the email from your registered account address when possible.

Delete selected data but keep your account

Use this request when you want to keep signing in but remove particular categories of stored data.

Data to delete

What happens next

  1. Your email app opens with a prepared request addressed to WalkieDoggie.
  2. We verify that you control the affected account. We will never ask for your password.
  3. We confirm the deletion scope and normally complete a valid request within 30 days.
  4. You receive confirmation when processing is complete.

If the buttons do not open your email app, contact makshuekwan@gmail.com and state whether you want account deletion or selected data deletion.

支援、意見及帳戶控制

WalkieDoggie 支援

你可以就應用程式問題聯絡我們、提供一般意見、建議新功能,或申請刪除 WalkieDoggie 帳戶及資料。

我們可以怎樣協助你?

如有應用程式問題、帳戶支援需要、一般意見或功能建議,請電郵至 makshuekwan@gmail.com, 或使用以下表格準備電郵。

提供裝置型號及應用程式版本或有助我們調查。

刪除 WalkieDoggie 帳戶

刪除帳戶會永久關閉帳戶,並移除與帳戶相關的資料,包括:

  • 帳戶資料及狗狗資料。
  • 散步、GPS 路線、已探索地圖、路線標記及統計。
  • 照片、回憶、地圖截圖及已上載狗狗圖片。
  • 朋友、認識的狗狗、邀請、接觸、讚好及分享內容。
  • 收藏、徽章、貼紙、外框及骨頭鈔結餘。
此操作無法復原。基於安全、交易、法律或備份需要,部分紀錄可能在有限期間內保留。
如情況許可,請使用已登記帳戶電郵傳送。

刪除指定資料但保留帳戶

如你希望繼續登入,但刪除特定種類的已儲存資料,請使用此申請。

需要刪除的資料

提交後的流程

  1. 你的電郵應用程式會開啟已準備的申請,收件人為 WalkieDoggie。
  2. 我們會核實你控制相關帳戶,並絕不會要求提供密碼。
  3. 確認刪除範圍後,一般會在 30 日內完成有效申請。
  4. 處理完成後,你會收到確認。

如按鈕未能開啟電郵應用程式,請聯絡 makshuekwan@gmail.com, 並註明要求刪除帳戶或指定資料。